Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Playmeth collects, uses, stores, and discloses personal information from users who access our casino services. By using Playmeth, you acknowledge that you have read and understood this document. This policy applies to all Australian residents and is consistent with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Playmeth collects personal information that is necessary to provide casino services, verify user identities, and meet legal obligations.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and phone number
• Residential address
• Payment details, including bank account or card information
• Government-issued identification documents (for identity verification purposes)
• Responses submitted through support channels or feedback forms

1.2 Information Collected Automatically

When you use Playmeth, certain technical data is recorded automatically:

• IP address and geographic location data
• Browser type, device model, and operating system
• Session duration, pages visited, and click behaviour
• Cookies and similar tracking technologies

This data helps us maintain service functionality, detect fraud, and improve user experience.

2. How We Use Your Information

Playmeth uses collected data exclusively for defined operational and legal purposes. We do not sell personal information to third parties.

Specific uses include:

• Verifying your identity and age in accordance with Australian gambling regulations
• Processing deposits, withdrawals, and other financial transactions
• Complying with anti-money laundering (AML) obligations
• Sending account-related notifications and transactional communications
• Investigating and resolving disputes or support requests
• Monitoring for fraudulent activity and maintaining platform security
• Improving services based on aggregated, anonymised usage data

Marketing communications are only sent where you have provided explicit consent. You may withdraw consent at any time through your account settings.

3. Disclosure of Personal Information

Playmeth may share your information with third parties only where necessary and lawful.

3.1 Service Providers

We engage trusted third-party vendors for payment processing, identity verification, fraud detection, and technical infrastructure. These providers are contractually bound to use your data only for specified purposes.

3.2 Regulatory and Legal Disclosure

Personal information may be disclosed to:

• Australian regulatory bodies upon lawful request
• Law enforcement agencies where required by court order or legislation
• Financial institutions for transaction compliance purposes

Playmeth does not transfer personal data outside Australia unless the recipient country provides an adequate level of privacy protection comparable to Australian standards.

4. Cookies and Tracking Technologies

Playmeth uses cookies to maintain session continuity, analyse traffic patterns, and personalise your experience. Cookies fall into the following categories:

• Essential cookies — required for the website to function correctly
• Analytical cookies — used to understand how users navigate Playmeth
• Preference cookies — store user settings between sessions

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of some features.

5. Data Retention

Personal information is retained for as long as your account remains active or as required by law. Under Australian AML legislation, transaction records and identity documents are kept for a minimum of seven years following account closure. After this period, data is securely deleted or irreversibly anonymised.

6. Security Measures

Playmeth applies industry-standard security controls to protect your personal information, including:

• SSL/TLS encryption for all data transmissions
• Restricted internal access based on role and necessity
• Regular security audits and vulnerability assessments
• Two-factor authentication for account access

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

7. Your Rights

Australian users have the right to:

• Access the personal information Playmeth holds about them
• Request correction of inaccurate or incomplete data
• Lodge a complaint if they believe their privacy rights have been breached
• Request details of how their information has been used or disclosed

To exercise any of these rights, contact our support team through the official Playmeth website. We will respond to verified requests within 30 days.

8. Changes to This Policy

Playmeth may update this Privacy Policy from time to time. When material changes are made, we will notify registered users via email or an in-account notification. Continued use of Playmeth after notification constitutes acceptance of the updated policy.