At Playmeth, we recognise that gambling carries inherent risks. This document outlines our commitment to responsible gaming practices, the tools available to players, and the obligations both Playmeth and our users share in maintaining a safe environment.
This policy applies to all registered users accessing Playmeth services from Australia. Its purpose is to promote informed, controlled participation in gambling activities and to outline the measures in place to prevent gambling-related harm.
Gambling is intended to be a form of entertainment. When it becomes disruptive to financial stability, mental health, or personal relationships, it ceases to serve that purpose. Playmeth takes this distinction seriously.
Recognising early warning signs is a critical step toward seeking appropriate support. The following behaviours may indicate a problematic relationship with gambling:
No single behaviour confirms a problem in isolation, but a pattern of several indicators warrants attention.
Players are encouraged to periodically evaluate their gambling habits. Playmeth provides access to self-assessment tools within the account dashboard. These tools present structured questions designed to help users reflect on their behaviour objectively.
Self-assessment is voluntary and confidential. Results are not stored or used for any commercial purpose.
Playmeth offers a range of account-level controls that players can activate at any time through account settings:
Players may set daily, weekly, or monthly deposit limits. Once a limit is established, it takes effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before the change is applied.
A loss limit restricts the total amount a player can lose within a defined period. This control is independent of the deposit limit and can be configured separately.
Session limits cap the total time a player can spend logged in within a single session or across a defined period. When the limit is reached, the session is automatically terminated.
This control restricts the total amount a player can wager, regardless of wins or losses, within a specified timeframe.
Players who wish to take a temporary break from gambling can request a cooling-off period of 1 day, 7 days, 30 days, or 90 days. During this period, the account remains inactive and no deposits or wagers can be placed.
Self-exclusion is a formal restriction that suspends account access for a minimum period of six months. Players requesting self-exclusion are removed from all promotional communications immediately. Reactivation requests submitted before the exclusion period expires will not be processed.
Players who have self-excluded are advised to also register with the national self-exclusion register, BetStop, which extends restrictions across all licensed Australian gambling providers.
Playmeth strictly prohibits account registration and access by individuals under 18 years of age. Age verification is conducted during the registration process and may be requested at any subsequent point.
Account holders are responsible for ensuring that minors do not access their account or gambling devices. Parental control software is recommended for households where minors are present.
Players experiencing gambling-related difficulties are encouraged to seek assistance from qualified support services. The following organisations provide free, confidential support to Australian residents:
Playmeth does not provide clinical or counselling services. Referrals to external support organisations are provided solely as a resource for users.
All responsible gaming requests, including limit adjustments and self-exclusion, are submitted through the account settings panel or via our support team. Requests submitted through support channels are processed within 24 hours. Self-exclusion requests are actioned within one hour of verification.
